Refund policy
Return & Refund Policy – Set-Top Box (Digital Receiver)
Last Updated: March 2026
This Return & Refund Policy applies to the purchase of Set-Top Boxes and related accessories (collectively, the “Products”) sold by superboxplayerdirect (“Company”, “we”, “us”, or “our”) to customers (“you”) located in the United States.
1. 30-Day Money-Back Guarantee (Change of Mind)
You have the right to cancel your order and return the Product for a full refund within 30 days of the delivery date.
Conditions for “Change of Mind” Returns:
The Product must be in new, resalable condition.
The Product must be in original packaging including all accessories, cables, remote controls, and manuals.
The Product must not show any signs of physical damage, scratches, or tampering.
Activation Clause: If the Product has been activated, logged into an operating system (e.g., Google TV, Android), or had its firmware modified/flashed, it is considered “Used” and is not eligible for a change-of-mind refund (see Section 6).
2. Defective Products (Warranty)
All Set-Top Boxes come with a 1-Year Limited Hardware Warranty (unless otherwise specified on the product listing).
Coverage:
Hardware failures, boot-loop issues, Wi-Fi/Bluetooth module failure, and power supply defects not caused by electrical surges.
Failure to boot or load the operating system due to a manufacturing defect.
Remedy: At our discretion, we will either repair the unit, send a replacement unit, or provide a full refund.
Exclusions: Software issues related to third-party apps (e.g., Netflix, YouTube compatibility), geo-blocking restrictions, or user-induced firmware corruption are not covered under hardware warranty.
3. Restocking Fee
Due to the electronic nature of our products, a 15% restocking fee will apply to all non-defective returns (Change of Mind returns) .
This fee covers the cost of testing, resetting, reformatting storage, and repackaging the unit to ensure data security for the next customer.
4. Shipping Costs for Returns
Defective Product: We will provide a prepaid return shipping label. The customer is not responsible for return shipping costs for verified defects.
Change of Mind / No Defect Found: The customer is responsible for return shipping costs. The original outbound shipping fee is non-refundable.
International Shipping (Outside USA): The customer is responsible for all return shipping costs, customs duties, and taxes.
5. Return Process (RMA)
To return a product, you must obtain a Return Merchandise Authorization (RMA) number. Returns sent without an RMA number will be refused .
Step 1: Contact us at Service@superboxplayerdirect.com with your Order Number and the reason for return.
Step 2: We will issue an RMA number and provide the return warehouse address (USA).
Step 3: Ship the item back within 14 days of receiving the RMA number.
Step 4: Once received, allow 5-7 business days for inspection.
6. Non-Returnable Items
The following items are considered Final Sale and cannot be returned:
Products returned after 30 days.
Products missing the serial number or RMA sticker.
Products physically damaged by the user (broken HDMI ports, cracked casing, water damage).
Products that have been “flashed” with unauthorized third-party firmware/OS (bricked devices).
Clearance or “As-Is” items.
7. Refund Timing (Compliance with US Law)
Credit Card Disputes: We adhere to the Fair Credit Billing Act. If we fail to ship the item or reject a legitimate return, you have 60 days from the statement date to dispute the charge with your bank .
Processing: Refunds will be issued to your original payment method within 10 business days of receiving and inspecting the return.
No Unordered Merchandise: We do not send “Free Trials” that convert to billing. If you receive a product you did not order, you are legally entitled to keep it as a gift (FTC guidelines) .
8. State-Specific Disclosures
To comply with state laws where policies must be “conspicuous”:
California: If our policy differs from your expectation (e.g., restocking fee), you are notified here. We do not offer cash refunds for non-defective items returned without a receipt .
Connecticut, Massachusetts, Ohio, etc.: Because we display this policy clearly on our website, we are not required by law to offer a refund beyond the terms stated here. If this policy were absent, you might be entitled to a refund within a specific statutory period (e.g., 30 days in NY, 20 days in NJ) .
Maryland & Virginia: We maintain this policy as posted. We will accept returns only within the 30-day window stated above.
9. Limitation of Liability
We are not responsible for any subscription fees, lost data, or third-party service costs (e.g., Netflix, IPTV subscriptions) incurred due to a defective device or shipping delay.
Contact Information for Returns: Superboxplayerdirect.com
Email: Service@superboxplayerdirect.com